Frequently asked questions
Can't find what you are looking for? Please contact us.
How do I make a Warranty Claim?
All claims must be submitted via email to support@homegreens.co.uk. To ensure a smooth and timely process, please include the following details in your initial claim email:
- Order Number
- Manual with missing parts indicated (if applicable)
- Images/Video clearly showing the fault (if applicable)
- Images/Video showing the goods in their original packaging (if applicable)
Faulty or Damaged in Transit Products:
- Email us with pictures or video demonstrating the fault. If applicable, also include the manual with the required part circled, and indicate the quantity needed.
- Provide a detailed description of the issue.
- Each claim is assessed on a case-by-case basis. Depending on the situation, we may send replacement parts, offer a full or partial refund, or replace the product.
Please note: Do not return the product to us unless instructed. If a return is necessary, we will provide a return label.
I have not received an email confirmation. Where can I find my tracking number?
Order confirmations and delivery updates are automatically sent via email. If you haven't received any correspondence from Homegreens, please check your junk or spam folder before reaching out to our support team for assistance.
Why choose Homegreens?
Here at Homegreens, we make buying new bedroom essentials simple and hassle-free!
- Sleep Now, Pay Later – With Klarna and Clearpay, you can spread the cost of your new furniture with ease.
- Free Delivery – Available to most UK mainland postcodes, bringing your furniture straight to your door at no extra cost.
- Fast Dispatch – Take advantage of our priority processing service for quick and efficient delivery.
- Insured Delivery – You’re covered with our Direct Home Furniture Shipping Protection, ensuring your order arrives safely.
- Local British Support – Our team is here to help via live chat, email, and social media for any assistance you may need.
- Warranty Protection – Enjoy peace of mind with our 12-month warranty, safeguarding your new purchase.
At Homegreens, we operate entirely online, cutting out the high costs of traditional showrooms. This allows us to offer unbeatable prices while still providing high-quality products delivered right to your door.
We take great pride in the quality of our furniture because we’ve tried and tested every product ourselves. Your satisfaction is our top priority, and we want you to be 100% happy with your purchase. That’s why our returns process is simple and straightforward, ensuring your experience with us is always convenient and stress-free.
How long is the Homegreens Furniture Warranty?
You can shop with confidence knowing all our products are backed by a warranty for your peace of mind.
- Furniture items come with a 6-month warranty
- Electrical items are covered by a 12-month warranty
This covers manufacturing defects and gives you added protection beyond your purchase.
Please note, the warranty does not cover damage caused by misuse, incorrect assembly, or failure to follow the product care instructions.
When will my order be delivered?
We ship to Mainland UK. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.
Can I Return my product?
Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original resalable condition.
I would like to speak with the customer service. How can I get in touch?
You can email us via support@homegreens.co.uk and we will get back to you as soon as possible. Our hours are Monday to Friday 9am-6pm. Please allow 1 business day for a response, thank you.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original resalable condition.
Do you offer Price Match before ordering?
We work hard to deliver customer satisfaction, if you see a cheaper price online before ordering please contact us and we will price match the item(s) for you.