Delivery Information
Homegreens Shipping & Delivery Policy
Last updated: 17th May 2026
At Homegreens, we want your shopping experience to feel simple, clear, and reassuring from the moment you place your order.
We offer free UK Mainland delivery on eligible orders, with no minimum spend. Your order is handled by trusted courier partners and, once dispatched, tracking will be provided so you can follow your delivery every step of the way.
We know buying furniture online can feel like a big decision, so we aim to keep you informed, protect your order in transit, and make the delivery process as smooth as possible.
Nothing in this policy affects your statutory rights.
Free UK Mainland Delivery
We are pleased to offer free delivery across eligible UK Mainland postcodes.
There is no minimum spend required for standard UK Mainland delivery where your postcode is covered by our courier network.
Please note that some remote, offshore, island, highland, or hard-to-reach locations may be excluded from our standard delivery service or may not be available for delivery. Please see the Unsupported Postcodes section below for more information.
Order Processing
Orders are processed Monday to Friday, excluding bank holidays and public holidays.
Orders placed before 12pm Monday to Friday usually begin processing the same business day.
Orders placed after 12pm, over a weekend, or on a bank holiday will usually begin processing on the next business day.
Processing means your order has entered our internal system for checking, stock allocation, warehouse release, and courier preparation. Processing is not the same as dispatch.
Dispatch Timeframes
Most orders are dispatched within 1 to 2 business days after processing begins.
During busy periods, large sales, courier disruption, public holidays, supplier delays, warehouse backlogs, or periods of unusually high order volume, dispatch may take a little longer.
Extra large, heavy, fragile, or bulky products that require specialist handling, pallet delivery, or larger courier vehicles may also take longer to dispatch.
If there is a delay with your order, we will do our best to keep you updated.
Estimated Delivery Times After Dispatch
Delivery timeframes begin from the date your order is dispatched, not from the date your order is placed.
Estimated delivery times are usually:
- Small and medium items: Usually 1 to 2 business days after dispatch.
- Standard furniture items: Usually 1 to 4 business days after dispatch.
- Large, heavy, or bulky items: Usually 3 to 7 business days after dispatch.
- Extra large or specialist courier items: May take longer depending on courier availability, vehicle requirements, and delivery location.
These delivery timeframes are estimates only and are not guaranteed delivery dates.
Deliveries are usually made Monday to Friday, excluding bank holidays. Weekend deliveries are not guaranteed and depend on the courier used in your area.
Delivery Delays
Most orders are dispatched very quickly, and the majority of customers receive their orders well within the estimated delivery timeframes shown above.
Occasionally, delivery may take longer due to courier delays, public holidays, severe weather, specialist courier availability, remote delivery locations, access issues, or other circumstances outside our direct control.
Where no specific delivery date has been agreed with you, UK consumer law requires goods to be delivered without undue delay and within 30 days of the order being placed, unless a different timeframe has been agreed.
If we become aware of a significant delay, we will do our best to keep you updated and work with you towards a fair resolution.
Your statutory rights are not affected.
Order Confirmation
Once your order has been placed, you should receive an order confirmation email shortly afterwards.
Please check that your delivery address, postcode, email address, and phone number are correct.
If you do not receive your confirmation email, please check your junk or spam folder and mark support@homegreens.co.uk as a safe sender.
If any details are incorrect, please contact us immediately. We will always try to help, but once an order has entered processing or dispatch, we may not be able to amend the delivery details.
Delivery Partners and Tracking
We work with a trusted network of courier partners, which may include services such as Yodel, Amazon Shipping, Evri, DX, Palletways, or other suitable carriers depending on the product, warehouse, postcode, and delivery requirements.
Once your order has been dispatched, tracking details will be sent to you where available.
Please allow a little time for tracking links to update after dispatch, as courier tracking may not show movement immediately.
Large, Heavy, and Bulky Item Deliveries
Some furniture items are large, heavy, or require specialist handling.
These items may be delivered using a specialist courier, pallet network, two-person delivery service, or larger delivery vehicle, depending on the product and delivery location.
Because of this, extra large or bulky products may take slightly longer to dispatch and deliver than smaller parcel items.
Where possible, the courier may contact you before delivery. Please ensure your phone number and email address are correct when placing your order.
Delivery Access and Property Restrictions
Most deliveries are made to the front door, kerbside, driveway, or ground floor entrance of the delivery address.
For apartment buildings, flats, or properties with shared entrances, delivery may be made to the main entrance, reception area, loading bay, or another accessible ground floor location.
Most couriers are not insured or required to enter your property, carry goods upstairs, use lifts, assemble products, remove packaging, or place items in a specific room.
If your order is large or heavy, we recommend arranging suitable help on delivery day.
Please make sure there is safe and reasonable access for the courier. This includes suitable parking, clear access paths, and enough space for large goods where applicable.
Before Delivery Day
To help ensure a smooth delivery, please check:
- Your delivery address and postcode are correct.
- Your phone number and email address are correct.
- Someone is available to receive the delivery where required.
- There is safe access for the courier.
- The item will fit through doors, hallways, staircases, lifts, and entry points.
- You have help available if the item is large or heavy.
It is your responsibility to ensure the item is suitable for your property and can be delivered safely to the accessible delivery point.
Failed Deliveries
If a delivery fails because no one is available, access is restricted, the address is incorrect, the courier cannot safely deliver, or the customer refuses delivery without valid reason, additional courier charges may apply.
If a failed delivery is returned to us, we may deduct reasonable return, redelivery, or failed delivery costs from any refund where legally permitted.
We will always assess this fairly and in line with your statutory rights.
Safe Place Deliveries
If you request or authorise a courier to leave your order in a safe place, with a neighbour, outside your property, in a communal area, or without a signature, this is done at your own risk once the courier has followed those instructions.
Please only choose a safe place if it is secure, dry, sheltered, and suitable for the size and value of the goods.
Where a courier chooses to leave a parcel in a location they consider safe, this will depend on the courier’s own delivery process and the circumstances at the address.
If you are concerned about a safe place delivery, please contact us as soon as possible and we will assist with the courier investigation where appropriate.
Damaged Items on Arrival
Every order is packed and handled with care, but we understand that issues can occasionally happen in transit.
If your item arrives damaged, please contact us as soon as possible at support@homegreens.co.uk
Please include:
- Your order number.
- Clear photos of the damage.
- Photos of the packaging.
- Photos of any courier labels.
- A brief description of the issue.
Please keep the item, packaging, and all parts while we review the issue. Do not dispose of, repair, alter, assemble, or continue using a damaged item unless we have confirmed the next steps in writing.
Where damage is confirmed, we will resolve the matter in line with your statutory rights. This may include replacement parts, a replacement item, repair, return, refund, or another suitable solution.
Lost or Missing Deliveries
If your tracking shows delivered but you have not received your order, please contact us as soon as possible.
We may ask you to check around your property, with neighbours, building reception, concierge, mail room, safe places, or other household members.
We will also assist with a courier investigation where appropriate.
Please report any missing delivery concerns promptly so we can investigate with the courier while delivery records are still available.
Multiple Parcel Deliveries
Your order may arrive in more than one parcel, from more than one warehouse, or via more than one courier.
This is common with furniture orders, especially where items are packed separately or shipped from different locations.
If part of your order arrives before the rest, please do not worry. The remaining parcel or parcels may still be on the way.
If you are concerned that something is missing, please contact us and we will be happy to check this for you.
Unsupported Postcodes and Areas
Unfortunately, we are not currently able to deliver to every UK location.
Delivery may be unavailable to:
- Isle of Wight.
- Isle of Man.
- Isles of Scilly.
- Northern Ireland.
- Channel Islands.
- Certain Scottish Highlands and remote Scottish postcodes.
- Other remote, offshore, island, or hard-to-reach locations outside our courier network.
If your postcode is not supported, we may contact you after your order is placed to discuss the available options. If we cannot deliver to your postcode, we will cancel and refund your order in full.
Address Accuracy
Please ensure your delivery address is accurate before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.
If you notice an error after placing your order, please contact us immediately. We will do our best to update the details, but changes may not be possible once the order has entered processing or dispatch.
Order Cancellations Before Dispatch
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet been dispatched, we will cancel it and process your refund.
If your order has already been dispatched, we may not be able to stop the delivery. In this case, you may need to follow our returns process once the goods arrive.
Your statutory cancellation rights are not affected.
Refused Deliveries
If you refuse delivery because the item is visibly damaged, please contact us immediately and provide photos where possible.
If you refuse delivery for another reason, or if the courier returns the goods to us because delivery could not be completed, reasonable return or failed delivery costs may be deducted from any refund where legally permitted.
This does not affect your statutory rights.
Delays Outside Our Control
We work hard to dispatch and deliver orders as quickly as possible, but delays can occasionally occur for reasons outside our direct control.
These may include:
- Courier network delays.
- Severe weather.
- Road closures or transport disruption.
- Bank holidays or public holidays.
- High seasonal demand.
- Warehouse disruption.
- Specialist courier availability for bulky goods.
- Incorrect or incomplete delivery details.
- Remote location access issues.
If a delay occurs, we will do our best to keep you informed and work towards a fair resolution.
Delivery Protection and Peace of Mind
We want you to feel confident ordering from Direct Home Furniture.
Your order remains our responsibility until it is delivered to you, or delivered in line with the delivery instructions you have provided.
If your order is lost or damaged in transit, please contact us and we will help investigate and resolve the matter in line with your statutory rights.
We may require photos, courier information, delivery records, or other reasonable evidence to help resolve the issue as quickly as possible.
Contact Us
If you have any questions about delivery, tracking, dispatch, or whether we can deliver to your postcode, please contact our support team.
Email: support@homegreens.co.uk
Please include your order number, full name, delivery postcode, and any relevant tracking information so we can assist you quickly.